Terms of Service

Who these terms are for

These terms are an agreement between SCRM Media Pty Ltd and the dealerships and other businesses that use our software, SCRM OS. “You” means that business.

Who we are

SCRM Media Pty Ltd (ACN 685 354 429, ABN 52 685 354 429)
96 Blyth Street, Brunswick VIC 3056, Australia
privacy@scrmmedia.com.au

How you agree to these terms

You agree to these terms when you do any of these things: sign a service agreement or accept a proposal from us that includes SCRM OS; create or use an SCRM OS account; connect a Facebook Page to SCRM OS; or open a lead share link we provide.

If you signed a service agreement or accepted a proposal with us, and something in it conflicts with these terms, the signed agreement or proposal wins for that conflict. Everything in these terms that doesn't conflict still applies.

If you're agreeing on behalf of a dealership, you confirm you're authorised to bind it.

What SCRM OS does

SCRM OS is our lead management platform for dealerships. When someone submits a lead form attached to one of your Facebook or Instagram ads, Meta notifies us and we retrieve the submission through Meta's API. We store it, email your team, and give you a place to work the lead: assign it, add notes, record the outcome. Where you'd rather not have staff log in, we can give you a share link protected by a PIN that opens the same leads in a browser.

We may change or improve SCRM OS over time. We won't remove a feature you rely on without telling you first.

Connecting your Facebook Page

To send your leads into SCRM OS, an admin of your Facebook Page connects it to our app, “SCRM OS Leads”, using Facebook Login for Business. When you do, Facebook asks you to grant a set of permissions. Here's each one and why we need it.

When you connect a Page, you confirm that your dealership owns or controls that Page and the business portfolio it sits in, that you're authorised to give us access to it and its lead data, and that you're authorised to accept these terms for the dealership.

We only access the Pages you connect. We don't access anything else in your Facebook or Instagram account.

Disconnecting, and deleting your data

You can disconnect at any time, two ways:

• inside SCRM OS, on your settings page; or
• in Meta Business settings → Business integrations → SCRM OS Leads → Remove.

Either way, new leads stop reaching us straight away. Leads already in SCRM OS stay in your account so you can keep working them, until you ask us to delete them or this agreement ends.

To have lead data deleted, email privacy@scrmmedia.com.au. Tell us whether you want everything or a specific record. We'll confirm when it's done.

Your lead data

The leads are yours. You own the lead data in your SCRM OS account, and we hold and process it on your behalf and at your direction, to provide SCRM OS to you.

We do not use your lead data for our own purposes. We do not use it to market anything to your customers. We do not sell it, licence it or trade it, ever. We do not share it with your competitors or with any other client.

Each client's lead data is stored and maintained separately from every other client's, and separately from any data we hold for our own purposes. Our staff access it only where they need to in order to run and support the platform.

Where we use other companies to run the platform, hosting and email delivery, they only handle the data to provide that service to us. Those are listed in our Privacy Policy.

Meta's rules apply to you too

Lead data comes from Meta, and Meta's rules follow it.

You must not use, store, share or otherwise handle any data you receive through SCRM OS in a way that would breach Meta's terms. In particular you agree to comply with:

• Meta's Lead Ad Terms
• Meta's Terms of Service
• Meta's Advertising Standards

Specifically, and without limiting the above:

• You may use lead data only to respond to and service the enquiry the person made.
• You must not sell lead data, under any circumstances.
• If you pass lead data to anyone else, whether a CRM provider, a call centre, a finance broker or a manufacturer, you do it at your own risk, you stay responsible for it, and you must first bind them to use it only for the purpose it was collected for and to the same restrictions in these terms.
• You must not combine lead data with other data in a way Meta's terms prohibit, or use it for advertising targeting outside what Meta permits.

Your relationship with Meta

Meta is not a party to this agreement. We're not Meta's agent or partner, we're not endorsed or sponsored by Meta, and Meta isn't responsible for SCRM OS or for anything we do.

Our platform depends on access Meta grants us and can change or withdraw. If Meta asks us to stop your use of Meta data or of our app, or restricts or removes our access, we may suspend or disconnect your Page immediately and without notice, and we won't be liable to you for doing that. We'll tell you as soon as we can, and we won't charge you for a service we can no longer provide.

If Meta contacts us about a request from someone whose information you hold, for example a request to access or delete it, we'll pass that on to you promptly. If a customer contacts you about data we hold, send it to privacy@scrmmedia.com.auand we'll action it.

Contacting your leads

You decide how to contact a lead, and the law about contacting people sits with you, not us.

Before you call, text or email a lead, you must have a lawful basis to do so. You agree that:

• you comply with the Spam Act 2003 (Cth). You have consent (express or inferred) or a valid exemption before sending any commercial email or SMS, every message accurately identifies your dealership, and every message includes an unsubscribe facility you honour within five business days;
• you comply with the Do Not Call Register Act 2006 (Cth) before phoning a lead, including washing numbers against the register unless you hold documented consent, and you keep that consent evidence;
• you comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in how you collect, use, store, secure and destroy lead information, including having your own privacy policy and collection notice;
• you keep your own records of consent and can produce them if a regulator asks.

A lead arriving in SCRM OS is not itself consent, and nothing we do transfers consent to you. We don't advise you on whether you have consent in a particular case. If you're not sure, get advice.

Accounts, share links and PINs

You're responsible for who gets into your leads.

• Keep your login details, share links and PINs confidential. Give them only to staff who need them.
• Don't post a share link anywhere public, and don't forward it outside your dealership without telling us.
• Tell us straight away at privacy@scrmmedia.com.auif you think a link, PIN or account has been compromised, or if someone who had access leaves. We'll reissue it.
• Anything done through your account, share link or PIN is treated as done by you.

On our side, we protect your data with access controls, encryption in transit and at rest, and restricted staff access. No system is completely secure, and we don't promise that it is. If something goes wrong we'll tell you.

Data breaches

If either of us becomes aware of a data breach affecting lead information, we'll tell the other as soon as practicable and work together to assess it within the timeframes in the Notifiable Data Breaches scheme.

Where a breach is notifiable and we both hold the affected information, you'll normally make the notification to the affected individuals, because you hold the relationship with them, unless we agree otherwise. Neither of us will unreasonably withhold agreement to the other notifying where notification is required, and neither of us will delay a notification the law requires.

Using the platform

While this agreement is on foot, you have a non-exclusive, non-transferable right to use SCRM OS for your own dealership's business. We own SCRM OS: the software, the design and everything in it apart from your data. You keep ownership of your data and your content.

You must not: resell or give access to another business; try to get around a PIN or access control; scrape or bulk-extract anything other than your own data; copy, decompile or reverse engineer the software; interfere with the platform's operation; or use it for anything unlawful.

If you send us ideas or feedback, we can use them to improve SCRM OS without owing you anything.

Fees

Your fees, billing cycle and payment terms are set out in your service agreement or proposal, not on this page.

Unless we say otherwise in writing, our fees are exclusive of GST, and GST is added to your invoice.

Meta ad spend is separate from our fees. You either pay Meta directly, or we bill it as set out in your service agreement.

If an invoice is more than 14 days overdue, we may suspend your access to SCRM OS after giving you 7 days' written notice and a chance to pay. Suspension doesn't delete your data, and access is restored when the invoice is paid.

Term, suspension and ending this agreement

This agreement runs for as long as you use SCRM OS.

Either of us can end it by giving the other 30 days' written notice. Either of us can end it immediately if the other seriously breaches these terms and doesn't fix it within 14 days of being asked to in writing, or becomes insolvent.

We can suspend your access without notice if we reasonably believe there's a security problem, unlawful use, or a risk to other clients' data, or if Meta requires it. We'll tell you why as soon as we can and restore access once it's resolved.

If you're on a minimum term, it's stated in your service agreement. We won't automatically roll you over onto a new minimum term without telling you at least 30 days before it happens, and you can cancel the same way you signed up.

What happens to your data when we finish

When this agreement ends:

• You can export your lead data from SCRM OS in CSV format for 30 days after the end date. Ask us if you need a hand.
• At the end of that 30-day window we close your access, and we delete or de-identify your lead data, unless we're required by law to keep some of it, in which case we keep only what the law requires, for only as long as it requires, then delete it.
• We stop using and revoke the access token for your Page. You should also remove SCRM OS in Meta Business settings → Business integrations.

You can ask us to delete your data sooner. Email privacy@scrmmedia.com.au.

No guarantee of results

We don't guarantee any number of leads, any quality of lead, any cost per lead, or any sales. Results depend on how Meta delivers your ads, what's happening in your market, and how quickly and how well you follow up.

Meta can change, restrict or withdraw its advertising products and APIs, reject ads, or restrict a Page, at any time and without warning us. That's outside our control. If it affects what we can deliver to you, we'll tell you, work out an alternative where we can, and stop charging you for anything we can't provide.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy you have under the Australian Consumer Law or any other law that can't lawfully be excluded, restricted or modified. If any part of these terms would do that, it doesn't apply to that extent.

Our services aren't of a kind ordinarily acquired for personal, domestic or household use or consumption. Where the law allows us to limit our liability for failing to meet a consumer guarantee, our liability is limited, at our option, to supplying the services again, or paying the cost of having them supplied again.

Our liability

Subject to the Australian Consumer Law section above, and to the maximum extent permitted by law:

• Neither of us is liable to the other for indirect or consequential loss, or for loss of profit, loss of business, loss of goodwill, loss of anticipated savings, or loss or corruption of data caused by the other's systems.
• Our total liability to you for all claims connected with SCRM OS in any 12-month period is limited to the fees you paid us for SCRM OS in the 12 months before the event giving rise to the claim.
• We're not liable for anything caused by Meta changing, restricting or withdrawing its platform, by your own systems, or by how you or your staff follow up leads.
• Nothing in these terms limits liability for fraud, or for death or personal injury caused by negligence.

Indemnity

You indemnify us against loss we suffer from a third-party claim arising from:

• how you use lead data after we deliver it to you;
• your advertising creative or the content of your lead forms;
• your failure to meet the obligations in “Contacting your leads”; or
• someone accessing SCRM OS through a share link, PIN or login you gave them.

That indemnity is reduced to the extent our act or omission contributed to the loss, and it doesn't extend to indirect or consequential loss.

Changes to these terms

We may update these terms. If a change materially affects you, we'll tell you at least 30 days before it takes effect, by email to your usual contact and by updating the date at the top of this page. If you don't accept the change, you can end this agreement before it takes effect, without penalty and without paying any exit fee. We'll refund fees you've paid for a period we no longer supply.

Minor changes, such as fixing a typo, clarifying wording or updating a link, take effect when we publish them.

General

• Notices. We'll send notices to your usual contact email. Send notices to us at privacy@scrmmedia.com.au or the postal address above.
• Disputes.If something goes wrong, tell us in writing and we'll each have a senior person meet, in person or by video, within 14 days to try to sort it out before anyone goes to court. This doesn't stop either of us going to court urgently for an injunction.
• Governing law. These terms are governed by the law of Victoria, Australia. We each submit to the non-exclusive jurisdiction of the courts of Victoria.
• Assignment. Neither of us can assign this agreement without the other's consent, except that we can assign it to a buyer of our business if we tell you.
• Severability.If part of these terms can't be enforced, the rest still applies.
• Survival.The sections on lead data, Meta's rules, confidentiality, liability and what happens to your data when we finish keep applying after this agreement ends.
• Force majeure. Neither of us is liable for a delay or failure caused by something genuinely outside our control.

Contact us

Questions about these terms, or about your data: privacy@scrmmedia.com.au

Version 1.0 · Effective 12 August 2026. Earlier versions available on request.